General Terms and Conditions

Bolang Tour — Labuan Bajo Tour Packages

The information and prices for Labuan Bajo tour packages listed on the bolangtour.id website are current and valid at the time of publication.

Prices are subject to change at any time. Prices and bookings are not binding unless accompanied by a downpayment (DP) and confirmation from our team.

All price and information changes will be announced through the bolangtour.id website.

All tour package details — including prices, itineraries, and facilities — are guaranteed to match what is listed on the bolangtour.id website.

Booking Procedure

• Bookings can be made via the online booking form, WhatsApp, email, or phone.
• Ensure the data you submit is accurate, including name, date, time, contact number, email address, and number of participants.
• Read the tour confirmation letter carefully, including name, date, time, contact number, email address, number of participants, itinerary, and facilities.
• Errors in submitting or confirming data may result in a failed tour. We are not responsible for data errors after the tour confirmation has been sent.

Payment Method

• Minimum downpayment: 50% of the total cost for open trips, and 50% for private trips.
• The downpayment is due after your reservation has been confirmed by our team as available. We will never request a deposit of any kind before your booking is confirmed.
• Downpayment can be made via bank transfer to the account listed on the invoice, or through the Xendit online payment gateway.
• After making the downpayment, please confirm your payment via email, including your booking details and proof of transfer.
• Full payment is due no later than 7 days before departure (H-7). For certain bookings, final payment may be made on the first day of the tour.

Tour Cancellation

Cancellation by the Booking Party

If a participant cancels before the trip date for any reason, cancellation fees apply as follows:

• After registration: deposit is non-refundable.
• 15 days before the tour date: 75% of the package cost.
• Less than 7 days before the tour date: 100% of the package cost.

Cancellation fees also apply to participants who change the departure date or change the tour package.

If cancellation occurs due to force majeure — natural disasters, civil unrest, terrorism, pandemic, or failure to obtain permits (e.g. sailing permits) — refunds will follow the policies of the airline, hotel, transportation provider, and other parties involved in the tour.

If a unilateral cancellation occurs at H-7 and full payment has already been made, rescheduling is possible. Unilateral cancellations must be supported by evidence (e.g. doctor's note for illness, flight cancellation notice, etc.).

Delays or scheduling errors caused by natural disasters, demonstrations, accidents, or civil unrest — or caused by participant error without confirmation to us — will be treated as a unilateral cancellation by the participant.

All changes and cancellations must be communicated in writing via WhatsApp. Changes or cancellations not communicated via WhatsApp are considered invalid.

Postponement or Cancellation of Visit Schedule

• Postponement or cancellation of a visit schedule due to events beyond Bolang Tour's control.
• We reserve the right to cancel a trip for reasons beyond our control (sailing permits, natural disasters, severe weather, pandemic, civil unrest, etc.). In such cases, the participant's downpayment will be refunded according to the policies of the airline, hotel, transportation provider, and other related parties.
• If a destination cannot be visited due to disaster, bad weather, site closure, or other causes beyond our control, participants are not entitled to compensation or a refund.
• During Komodo sailing trips, safety always comes first. If weather or sea currents are unfavorable, parts of the itinerary may be changed for participant safety. We appreciate participants' understanding, as such changes are made to ensure a smooth and safe journey.

Bolang Tour Is Not Liable For:

• Losses or costs resulting from delays caused by the participant, such as arriving late at the meeting point.
• Loss of personal belongings, including luggage, cameras, bags, jewelry, and other items.
• Loss of tour equipment by the participant. Replacement costs are the participant's responsibility.
• Accidents, damage, loss, or delay of baggage during flights en route to the meeting point.
• Participant negligence during the trip resulting in illness, injury, or death.
• Any tour service not used by the participant for any reason — no refund, in cash or otherwise, will be issued for that service.

Agreement to Terms and Conditions

By agreeing to these terms and conditions, the trip participant automatically agrees to and is bound by all rules established by Bolang Tour. The participant is deemed to have read, understood, and accepted all applicable provisions without exception.